Refund policy

I. Return Window

Returns are accepted within 30 days of delivery (based on carrier confirmation).

II. Return Eligibility (General Conditions)

To be eligible for a return, items must be in their original condition as received, including all original accessories, components, and packaging materials.

III. Non-Returnable Items

• Final Sale items

• Customized or personalized items

IV. How to Initiate a Return

To start a return, please contact us first and provide:

1. Order Number

2. Item(s) to be returned

3. Reason for return

Please Note: If the return involves damage, a defect, or an incorrect item, please include photos to help us review quickly. Returns shipped without contacting us first may experience processing delays.

V. Return Shipping Responsibility

Returns for non-quality reasons (e.g., change of mind, no longer needed): Return shipping costs are the responsibility of the buyer.

Returns for quality issues, incorrect items, or shipping damage: Return shipping costs are covered by us or will be handled on a case-by-case basis.

VI. Original Shipping Charges

Original shipping charges are non-refundable, unless the return is due to a confirmed quality issue, incorrect item, or shipping damage.

VII. Damage / Incorrect Item / DOA (48-Hour Notification Requirement)

If your order arrives damaged, is defective (DOA), or is incorrect, you must notify us within 48 hours of delivery and provide photos. This allows us to address time-sensitive issues promptly.

VIII. Refund Processing Time

Once your return is approved, refunds will be processed within 1-3 business days. Please note that it may take additional time for the refund to be posted to your original payment method by your bank or financial institution.

IX. Restocking Fees

We do NOT charge any restocking or handling fees.

X. Contact Us

If you have any questions, please contact us via:

Store Name : Sensenig Furniture

Address : 524 E Farmersville Rd, New Holland, PA 17557, United States

Tel : +1 717-354-4324

E-mail : info@sensenigfurniture.com

Service Hours : Monday to Friday, 9:00 AM to 6:00 PM (Central Standard Time, CST)